Find answers to common questions about our event stationery services, ordering process, and policies. If you don't find what you're looking for, please don't hesitate to contact us.
Frequently Asked Questions
How long does it take to receive my order?
Production time varies depending on the complexity of your order. Standard orders typically take 2-3 weeks from approval to delivery. Rush orders may be available for an additional fee. We recommend placing orders at least 4-6 weeks before your event to ensure timely delivery.
Do you offer custom designs?
Yes, we specialize in custom designs tailored to your event. During our initial consultation, we'll discuss your vision, style preferences, and event details to create stationery that perfectly matches your needs. Custom designs include up to three rounds of revisions.
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal. For custom orders, we typically require a 50% deposit to begin work, with the remaining balance due before shipment. Payment terms will be clearly outlined in your order confirmation.
Can I see a proof before production?
Absolutely. We provide detailed digital proofs for all custom orders before production begins. You'll have the opportunity to review and request changes. Once you approve the proof, we'll proceed with production. Changes after approval may incur additional fees.
What is your return policy?
Due to the custom nature of our products, custom orders are generally not eligible for return once production has begun. However, if there's an error on our part, we'll correct it at no additional cost. For standard products, returns may be accepted within 14 days of delivery if items are unused and in original packaging. Please see our Return Policy for complete details.
Do you ship internationally?
Currently, we primarily serve clients in the United States. We do offer shipping to select international locations. Please contact us with your location, and we'll let you know if we can accommodate your order and provide shipping cost estimates.
What materials do you use?
We use premium, eco-friendly papers and cardstocks sourced from responsible suppliers. Our materials include recycled paper options, and we use soy-based inks when possible. We can discuss material options during your consultation to find the best fit for your event and budget.
How do I place an order?
To place an order, simply contact us through our contact form, email, or phone. We'll schedule a consultation to discuss your needs, provide a quote, and guide you through the ordering process. We're here to help make the process as smooth as possible.
Do you offer rush orders?
Yes, we offer rush order services for an additional fee. Rush orders are subject to availability and may have limited customization options. Please contact us as soon as possible to discuss rush order availability and pricing for your specific needs.
Can I order samples?
Yes, we offer sample packs that showcase our paper quality, printing techniques, and design styles. Sample packs are available for a small fee, which may be credited toward your order. Contact us to request a sample pack.